How to Fix Error During Scan when running Full Scan or Quick Scan?

To solve this problem, reboot your computer and then run LiveUpdate and a full scan.

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STEP 1

Restart the computer

1. Exit all programs.
2. Restart the computer.

STEP 2

Run LiveUpdate

1. Open your Norton device security product.

If the My Norton window appears near Device Security, click “Open.”

2. In the Norton product main window, click Security and LiveUpdate.

3. When Norton LiveUpdate is finished, click OK.

4. LiveUpdate until you see the message “Your Norton product now contains the most up-to-date protection updates.

5. Exit all the programs and restart the computer.

STEP 3

Run Full Scan

1. Open your Norton device security product.

If the My Norton window appears next to Device Security, click Open—otherwise, double-click Security in the Norton product main window and then scan.

2. Double-click Security in the Norton product main window and then click Scans.

3. In the Scans window, select Full Scan and click Go.

4. When the scan is finished, click Finish.